COD Policy/Note - Fake Orders
Cash on Delivery (COD) Policy & Note on Order Authenticity
Hello Stylish Owl Family,
We’re grateful for the trust you place in us, and we take pride in the time and effort we invest in providing quality products to our valued customers. However, we must address an unfortunate reality regarding some recent experiences with Cash on Delivery (COD) orders.
While most of our customers are wonderful and genuinely appreciate our offerings, there have been instances where some individuals place orders and then deny them upon delivery. This misuse of our COD service jeopardizes the experience for those who truly wish to shop with us.
To ensure a smooth experience for all our genuine customers, we are implementing the following measures:
- Verification Process: Customers placing COD orders will receive a WhatsApp message, SMS, or email confirming the dispatch of their order. This verification will occur within 3 days from the order date.
- Order Cancellation: If we do not receive a confirmation from you within this timeframe, the order will be deemed cancelled, and a cancellation message will be sent to the registered phone number.
We understand that life can be unpredictable, and there may be valid reasons for a missed confirmation. If you feel that your order was wrongly cancelled, please don’t hesitate to reach out to us at Support@StylishOwl.com, and we will gladly assist you in processing your order.
Important Note:
Please be aware that even after confirmation, we might not fulfill your COD order if the provided address appears incomplete or unclear.
We genuinely regret having to implement these measures, but we value honesty and integrity in our operations. We want to ensure that every customer has a delightful shopping experience at Stylish Owl.
Thank you for your understanding and support!
Warm regards,
The Stylish Owl Team